No one can deny it that today, we live in The Age of the Customer. Consumers all over the world are now digitally empowered, and they have the means to decide which businesses will succeed and grow, and which ones will fail. Resultantly, most savvy business owners now realize that in order to succeed they must be customer-obsessed. They must have up-to-the-second data and analytical information so that they can give their customers what they want and provide the very best customer satisfaction possible.

Having this realization there is a rise of the concept of business intelligence (BI), the use of data mining, big data, and data analytics to analyze raw data and create faster, more effective business solutions. However, while the concept of BI is not necessarily new, traditional BI tactics are no longer enough to keep up and ensure success in the future. So now, old BI must be merged with newer BI (the use of agile software development to accelerate traditional BI for faster results and more adaptability) and big data to deliver the fastest and most useful insights so that businesses may convert, serve, and retain more customers.

For a business to survive, it is essential that BI must continuously evolve and adapt to improve agility and keep up with data trends in this new customer-driven age of enterprise. This new model for BI is also driving the future of data warehousing, as we will see moving forward. 

Older BI Deployments Cannot Keep Pace for Success

It doesn’t matter how valuable the older BI applications and deployments have been from past years, they simply now cannot walk with customer demands. In fact, decision-makers in IT and business have reported a number of challenges when they have only deployed traditional BI.

These include:

Inability to accurately quantify their BI investments’ ROI. Newer BI deployments implement methodologies for measuring ROI and determining the value of BI efforts.

A breakdown in communication and alignment between IT and business teams.

Inability to properly manage operational risk, resolve latency challenges, and/or handle scalability. While BI is intended to improve all of these, traditional BI is falling behind. 

Difficulty with platform migration and/or integration.

Poor data quality. If the quality of the data is not up to the mark, it will not be useful in creating actionable intelligence for important business decisions, even if data mining is fast and expansive.

BI Deployment

Keeping Up with Customer Demand through New BI Deployments

So how can combining traditional BI, agile BI, and big data help businesses grow and succeed in today’s market? Consider that big data gives businesses a more complete view of the customer by tapping into multiple data sources. At the same time, agile BI addresses the need for faster and more adaptable intelligence. Combine the two, along with already existing traditional BI, and efforts that were once separate can work together to create a stronger system of insight and analytics.

Through this new BI strategy, businesses can consistently harness insights and create actionable data in less time. Using the same technology, processes, and people, it allows businesses to manage growth and complexity, react faster to customer needs, and improve collaboration and top-line benefits – all at the same time. 

The Drive for a New Kind of Data Warehousing

A new kind of data warehousing is essential to this new BI deployment, as much of the inefficiency in older BI deployments lies in the time and energy wasted in data movement and duplication. The factors that are driving the development and future of data warehousing includes: 

Agility – To succeed today, businesses must use collaboration more than ever. Instead of having separate departments, teams, and implementations for things like data mining and analysis, IT, BI, business, etc., the new model involves cross-functional teams that engage in adaptive planning for continuous evolution and improvement. The type of model above cannot work with old kinds of data warehousing, with just a single server (or set of servers) where data is stored and retrieved.

The Cloud – More and more, people and businesses are storing data on the cloud. Computing based on cloud enhances functionality like the ability to access more data from different sources without the need for massive amounts of data movement and duplication. Thus, the cloud is a major factor in the future of data warehousing.

The Gen-Next Data – We are already witnessing significant changes in data storage, data mining, and all things related to big data, thanks to the Internet of Things. The next generation of data will (and already does) include even more evolution, including real-time data and streaming data. 

How New Data Warehousing Solves Problems for Businesses

So how it will change? These new data warehousing solutions offer businesses a more powerful and simpler means to achieve streaming, real-time data by connecting live data with previously stored historical data. 

Previously, BI was an entirely separate part of a company than the business section, and data analytics took place in an isolated bubble. Analysis was also restricted to only looking at and analyzing historical data – data from the past. If businesses look today at historical data only, they will lag behind the curve before they even begin. Some of the solutions to this, which new data warehousing techniques and software provide, include:

Data lakes – Instead of storing data in hierarchical files and folders, as traditional data warehouses do, data lakes have a flat architecture that allows raw data to be stored in its natural form until it is needed.

Data fragmented across organizations – New data warehousing allows for faster data collection and analysis across organizations and departments. This is in keeping with the agility model and promotes more collaboration and faster results.

IoT streaming data – Again, the Internet of Things, is a major game changer, as customers, businesses, departments, etc. share and store data across multiple devices.

To Thrive in the Age of the Customers – Businesses Must Merge Previously Separate Efforts

Now that we are seeing real-time and streaming data, it is more important than ever before to create cohesive strategies for business insights. This means merging formerly separate efforts like traditional BI, agile BI, and big data.

Business agility is more important than ever before to convert and retain customers. To do this, BI must always be evolving, improving, and adapting, and this requires more collaboration and new data warehousing solutions. Through this evolution of strategies and technology, businesses can hope to grow and improve in The Age of the Customer. 

Examples of the Future of Data Warehousing

And what exactly will the future of data warehousing look like? Companies like SAP are working on that right now. With the launch of the BW/4HANA data warehousing solution running on premise and Amazon Web Services (AWS) and others like it, we can see how businesses can combine historical and streaming data for better implementation and deployment of new BI strategies. This system and others like it work with Spark

and Hadoop, as well as other programming frameworks to bring data and systems of insight into the 21st century and beyond.

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