Sounds like something that you can do on your own, right? But when it is in an enterprise where multiple processes and parties are involved, digital adoption becomes an essential skill for your team.
With organizations becoming more dependent on digital platforms, the need for effective digital adoption software has become more imminent than ever. According to a report by Accenture, digital roles are set to grow by 22% by 2022, making it even more important for organizations to have a solid digital adoption strategy in place.
Digital Adoption Platforms (DAPs) make it easier for employees to learn how to use enterprise software by integrating seamlessly within the software as an overlay without disrupting the process. The right DAP can eliminate the need for human intervention in the process of training employees in enterprise software, and help you save on time and resources.
Before choosing a digital adoption software for your organization, you should make sure that it has the following features:
1. In-app Learning
The process of onboarding new employees can consist of many sub-processes including orientation and training. Teaching new employees how to use essential enterprise software manually can be intrusive as well as time-consuming. In this case, integrating a digital adoption platform is a great way to get employees acquainted with the software on the job.
Some of the best digital adoption platforms offer features for in-app learning including easy knowledge sharing options, as well as options that facilitate easy learning within the application. This enables employees to learn as they work, hence generating higher productivity from them. In-app guidance can not only keep the users engaged while they learn but also highlight the applicability of each feature of the application to their job roles, more easily.
2. Real-time Assistance
When employees are learning enterprise-level software, it is not always possible for them to wait and put all their tasks on hold till their query gets resolved. They might often need solutions and guidance on the go which may not always be possible to do manually. In such situations, instead of making the users wait, an automated form of assistance can be more useful.
When you adopt a DAP to manage digital adoption among your employees, you want them to get solutions as they operate the application. For this, you should ensure that the digital adoption software that you choose provides real-time assistance for any question that they might have. Since DAPs are generally customized to your organization’s needs, it is important to ensure that your chosen solution offers a structured flow and strategy for troubleshooting processes.
3. On-screen Guidance
The right digital adoption software should have multiple options to ensure that you never have to exit the application, wondering what an option or feature in the application is for. To retain your employees’ engagement and minimize any lags that can take place due to confusion, ensure that your digital adoption platform offers on-screen guidance.
With an on-screen guidance option, digital adoption software like Walkme and Pendo can also have a more user-friendly experience, which can be beneficial in helping employees retain more instructions and information. Integrating on-screen guidance can also create a more non-intrusive user experience while providing adequate instructions for the employees to follow through easily.
4. Security and Compliance
Digital Adoption Platforms are often integrated within your company applications or the ones used enterprise-wide, thus holding a lot of sensitive information about the company. You may understandably be a bit skeptical about sharing all your privileged information with a third-party application. Hence, it is important to ensure that the digital adoption solution you choose has the necessary security and compliance certifications.
Before you settle on a digital adoption platform for your business, you should check if the company has a SOC2 certification that reaffirms that the highest standards of security, confidentiality, and availability are adhered to, when it comes to your information security. Another important certification that you can look for is ISO which shows that the platform providers meet the international standards in terms of quality. Several popular digital adoption platforms and walkme alternatives ensure compliance with the necessary certifications. Such certifications will also help you assess the credibility of the organization.
5. Content Creation and Management tools
Training employees and your assets may require the extensive content creation and knowledge sharing. In organizations wherein, this training is carried out manually, many accountable hours can go into preparing and disseminating transferable knowledge that you want your employees to acquaint themselves with. A digital solution that can make this content creation and management process easier can save tons of time, which you can redirect towards your other tasks and activities.
Comprehensive digital adoption solutions not only provide you options to transfer your knowledge but also the tools to create the necessary content. As you already know, you may need a combination of visuals, infographics, and textual content to be able to convey all the necessary information to employees.
Get the right Digital Adoption tool for your Business
Even though there are myriad digital adoption platforms for you to choose from, assessing the features that each of them offers and basing your decision based on the comparison is the right way to go forward. More importantly, it would be important to assess if the chosen digital adoption solution meets your business needs and whether it would help you get your employees up to speed effectively.