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How Technology Can Help Improve Your Customer Experience

How Technology Can Help Improve Your Customer Experience

Jamie Olivia 640 23-Dec-2019

Previously only limited tools were available to assist business owners in interacting with the customers effectively. The communication through landlines phones cost a fortune and additional issues as of line repair, network down, busy line, and voice issues over the call but the digital technology capabilities have evolved and have turned communication over the phone a smooth experience and even virtual reality.

Companies willing to embrace technology for better and flexible interaction with customers and support systems are growing steadily and the rest are struggling with the basic management of communication and probably terrible customer feedbacks. For all the more reasons to preach technology in business is that according to a survey, 80% of the customers avoid business with a company or an individual who portrays a terrible image of customer service. Now this avoidance of business can be a first-hand experience or a matter of recommendation.

This is where technology comes as a savior. Smart technologies can help enhance and personalize customer self-service, and separately cater to individual customer requests in every available way.

The right kind of technology will enable you to interlink the devices and communicate through multiple channels while resolving issues a convenient matter for both sides of the communication.

Automation technology gives out the image that the business practice a customer-centric behavior. It also lets you keep a track that your customer service is consistent, quality proof support across your business helplines. Technology has also become a convenient source for customers to understand and receive the correct information from the representative while handling customer’s queries simultaneously with the team.

Nowadays the technologies are easy to install, especially the IP business phones where customer service is extremely important. IP phones were invested as a cost-effective way to deal with customers. IP phones are connected over the internet connection which allows you to make long-distance calls in both national and international territory.

Then the features were added for more convenience. These features included connecting all the employees together through one device. The modern IP phones also keep you updated on the current status of each employee and location and more importantly you can personalize the priority list. Through this priority list if under any circumstances you are unavailable the call will be forwarded to the relevant authority.

Grandstream Dubai Networks is one of the leading manufacturers that deal in the production of innovative price-performance competitiveness products for audio/ visual telephony productivity and surveillance solutions for security and protection. The network is a well-known name since the foundations were laid in 2002 in terms of cost-effective products with mainstream and capable software and operating systems.

Communication is the key to a successful business and in terms of business communication productivity, Grandstream is a trusted provider of cost-effective and leading Yeastar Dubai products in the market.

Yeastar systems enable you to access all the channels by any authorized employee and serve customers regardless of the location of both parties. The product plays a part in better success and profitability of your business.

I am a vlogger and social media enthusiast.

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