WhatsApp presents AI-based chat support functions and calls business. The following characteristics allow enterprises to deliver customer inquiries and voice support in the WhatsApp application itself.

Highlights:

• AI chatbots manage routine customer inquiries automatically.
• Businesses can now receive voice calls from customers via WhatsApp.
• The AI learns from interactions to improve responses over time.
• All communications, including voice calls, retain WhatsApp's end-to-end encryption.
• The service is free for small businesses, with advanced features for larger enterprises.

Chat support AI is trained on a machine learning system that directly answers popular customer questions, like order status or product query. This is an artificial intelligence-based communication tool in business, which takes care of routine assignments leaving human agents to work on complicated matters. Firms use the AI to ensure that the information that it feeds is correct, depending on the services or products of that company.

Business voice calling enables customers to have a voice call to a business account via a WhatsApp account. The business communication capability will be beneficial in cases when complex problems require verbal dialogue with the help of this AI-based product. The calls are secure because they are end to end encrypted as per the normal WhatsApp encryption. This can be incorporated by businesses together with the current customer support systems.

These are AI-based business communication tools that are in a way scalable. The automatized chat handles a massive amount of inquiries, and voice calls can be used to solve intricate demands. This business-communication strategy using artificial intelligence can make businesses improve their customers' experience in terms of responsiveness and effectiveness in various forms of interactions.