Salesforce is a cloud-based Customer Relationship Management (CRM) policy that creates sales, service, and marketing. This platform is simple and easier for business as well as their customers also. Salesforce platform is useful for a small, medium and huge organization for sales and support.
But improper interaction and miscommunication between any businesses can obviously increase eventual disaster. Though, to solve these problems, there is one best advanced technological solution that is Salesforce community portals which help businesses to apply proper communication, collaboration, and dealings between its internal and external business people.
The community portal is nothing but an online portal which offers a superior platform for interaction along with diverse people. This portal is just like a website portal due to which a user can log-in with a particular username and password.
It permits the user to access any essential information which they needed, also easily communicates with appropriate business people, and not only this they also work together using this portal.
You can generate your own standard Salesforce community portals with detailed modified configurations. And also able to provide access to whomever you want.
Any business is built-up with different teams. Like employee interaction, and different business teams they work for diverse people. So they need to communicate with stakeholders, or with partners, customers and other necessary people whenever required.
So, to fulfill all these requirements, you can create different communities.
Let’s discuss some well-liked Salesfore community portals:
Customer Community Portal: A customer plays a very important role in any type of business or you can say that businesses totally depend on their appropriate customers. Hence it is very important to keep your customer happy, for this purpose customer community portal is helping you.
The customer always has some quires and doubts regarding products or services, at that time they can easily interact with the business person using this portal. Also, gain knowledge, solve their quires, and they get relevant updates.
Here in the community portal, lots of articles and FAQs are available for customers. And last but not least in community portal customer can give their valuable feedbacks which give chance to the specific business to improve or modify their process and produce best quality output.
Partner Community Portal: due to partner community portal implementation, Business partners bring success and growth to businesses. Without possible opportunities, no one extends its business to a wide range of viewers or customers. So this portal helps businesses to find their appropriate partners and permit better association between resellers and sales teams and eventually increase the business.
Employee Community Portal: This is the best way for all employees to interact with each other for better business process. Also, they can communicate with the customer to understand the specifications. Due to this portal employee find out the new Salesforce trends and updates. In addition to this employee can share information, files, records, workflow with each other. In this portal individual teams like customer services, HR, Sales, etc. can make their own communities to avoid miscommunications.
In Short, Salesforce community portals improve communication with customers, shared knowledge about any Salesforce related queries and also, this is the best platform for all types of users like employees, customers or anybody. On the whole, it represents a new and superior culture of collaboration.
So, if you are a Salesforce job seeker, employee or a business owner you will get better exposure through these Salesforce community portals.