Is your traditional phone system unable to keep up with your business growth? If so, this can lead to your calls being dropped, customers having to wait too long, and your remote team struggling to stay connected. This can frustrate your employees and customers and hamper your day-to-day operations. It is a clear sign that your traditional phone system has become outdated. The system is not only slowing your business down, but also holding it back from growing. 

This is the right time to upgrade your existing business phone infrastructure to a more advanced, versatile, secure, fast, and scalable phone system like VoIP. Combining traditional telephony with modern communication technologies, the VoIP business phone system provides your team access to powerful tools like video meetings, instant call forwarding, and more. Therefore, your team is not restricted to an office desk, as is the case with a traditional phone system. Rather, it gets the freedom to flexibly and seamlessly connect with colleagues and clients across devices and locations. 

The use of a VoIP phone system helps you create smoother workflows, improve productivity and efficiency, and boost business growth. Moreover, it helps to make your employees and customers feel supported and valued, and saves you costs. Furthermore, it makes your business future-ready.  

How does the VoIP System work?

Voice over Internet Protocol (VoIP) converts your voice into digital signals that travel through the internet. When a user calls using VoIP, their voice is converted into data packets, and they are sent through an internet connection to the recipient. These data packets are then reassembled into sound at the recipient's end, enabling clear and real-time communication. This process bypasses traditional phone lines, expensive hardware, and complicated wiring. It makes VoIP a more flexible and cost-effective solution for business communications that delivers messages efficiently and reliably. 

VoIP Companies enable you to connect different phone networks, provided you have a stable and fast internet connection and a SIP-compatible phone. A VoIP phone system allows communication through a desk phone, laptop, or mobile device from any location. The phone system moves along with your employees, whether they work from office premises, home, or while traveling. Compared to VoIP systems, traditional phone systems restrict employees’ mobility by keeping them tied to their desks. This limits business productivity and growth. Moreover, traditional systems require expensive upkeep. 

The use of VoIP systems offered by specialist VoIP service providers grants various benefits to businesses. These include both the obvious benefits and the less obvious or hidden ones. 

Let’s talk about the major obvious benefits first. 

Major Evident Advantages of VoIP-Based Phone Systems

1. Extensive Cost Savings

Because Voice over Internet Protocol operates through the internet, this does away with the need to install and maintain costly traditional phone systems that make use of PBX and physical lines. This saves you a significant amount of costs. Moreover, VoIP lets you make long-distance and international calls at affordable prices, saving costs. You can devote these saved costs towards innovation and the growth of various aspects of your business. For using the VoIP software system, you only need to pay for the features you really need and the handsets or headsets you require for using the system. 

2. Enhanced Communication and Collaboration

VoIP enables streamlined and real-time communication and collaboration among geographically dispersed teams by integrating various communication forms into a single platform. These forms include video calls, video conferencing, instant messaging, and file sharing. A VoIP system facilitates a more unified and efficient workflow and improved teamwork and communication. 

3. Increased Scalability

The inherently flexible nature of VoIP technology enables businesses to easily, conveniently, and swiftly scale their telecommunications with their business growth. This allows them to amend and scale their customized voice platform with their evolving business needs. This includes adding or removing features or users, purchasing new handsets, or changing location completely. This means your VoIP system solution costs and offers as much as you require, and nothing more. In comparison to VoIP's infinite scalability, landlines are inflexible and finite. 

4. Flexibility

VoIP provides flexibility to a modern, globally distributed workforce. It lets them make and receive calls from the office, home, or while traveling. The freedom to connect and communicate from anywhere makes employees feel supported, and customers feel better served and satisfied.  

5. Advanced Features

VoIP Companies offer advanced VoIP systems equipped with robust features that help to make daily communication easier, more personalized, and increasingly effective for businesses of different sizes. 

Call Forwarding

Call forwarding automatically directs incoming calls to another number or device. As a result, important calls never get missed as conversations move smoothly from desk to mobile. This makes customers feel that the business cares for them at all times.  

Voicemail-to-Email Transmission

Voicemails from customers get delivered straight to your inbox. This allows you to respond quicker. Moreover, you can easily track your customers' needs. This helps to ensure you never miss a message.

Interactive Voice Response Option

IVR automatically guides people making calls to the right agent or department. This helps deliver a smoother professional experience to customers. Moreover, this reduces their waiting times. Moreover, this improves efficiency and customer satisfaction. 

Video Conferencing

Video conferencing lets you host meetings with your team members or clients at any location. This boosts team collaboration and helps you build stronger relationships with your employees and clients without extra tools. 

Call Routing

Call routing directs incoming calls to the most suitable destination, which can be a particular person, department, or voicemail. The calls are directed as per pre-programmed rules. 

Call Hunting Feature

Call hunting routes incoming calls from customers to a sequence of phone lines till one is answered. Alternatively, it forwards the call to voicemail if it is not picked up. It ensures a call is answered by distributing it to various phones in a predetermined order, which can be simultaneous or sequential. This helps prevent busy signals, lowers customer wait times, and improves overall call efficiency, making call hunting especially useful for businesses with high call volumes.

VoIP solutions not only offer advanced features, but they also provide all the features of a traditional phone system. Therefore, you will not miss out on anything. 

6. Local Numbers for Worldwide Business Presence

VoIP-based phone systems make it easy for businesses to obtain virtual toll-free or local numbers in different locations around the world. Through these numbers, small-sized businesses can project a local and professional image of their business. As a result, they can expand the reach of their business without needing to open new physical offices.  

Let’s now discuss the hidden or less obvious benefits of VoIP-based phone systems.

Striking Hidden Advantages of VoIP Systems

1. Specialist System Management and Maintenance

Professional VoIP Companies take care of the whole backend management of VoIP systems. Moreover, they perform updates and maintenance of the systems in the cloud. This ensures your VoIP phone system stays updated without requiring you to put in extra effort or expertise. Consequently, your internal IT personnel become free to attend to your main business needs.

2. Enhanced Compliance and Security

Reputable VoIP system providers undertake enterprise-level security measures to safeguard your VoIP-enabled communications from cyber threats and risks. These measures include end-to-end encryption and multi-factor authentication.  Moreover, they include firewalls and constant monitoring of your network. This is critical for businesses operating in regulated industries that require strict adherence to particular compliance standards. 

3. Maintenance of Business Continuity and Recovery from Disasters 

Compared to traditional landline-based phone systems, cloud-operated VoIP systems are more resilient to various types of physical damage from emergencies. They can be in terms of power outages and fires, among others. During the occurrence of local disasters, calls can be rerouted to mobile devices or other locations in an automatic manner. This ensures communication continues in an uninterrupted manner. Moreover, it leads to reduced downtime. 

4. Seamless Integration with Existing Business Systems

Specialist VoIP Companies perform impeccable integration with existing business-critical applications. These include customer relationship management systems. Moreover, they include email and various collaboration-centered tools. 

The integrations help to streamline workflows. This results in saved time. Moreover, the integrations help to personalize conversations and provide improved customer support service without putting in extra effort.

Automatic logging of calls in a customer relationship management system is a good example of such enhanced workflows. Another one is screen pops with customer-centered information during incoming calls from customers. 

5.Consistent and Outstanding Quality of Calls

VoIP providers utilize adequate bandwidth of the internet and technologically advanced codecs to provide high-definition voice quality that usually exceeds the quality of traditional phone lines. They utilize Quality of Service settings to prioritize voice traffic and utilize technologies like noise cancellation to facilitate clear communication.  

6.Robust Analytics 

VoIP solutions offered by proficient VoIP service providers have powerful and technologically advanced call analytics and reporting capabilities. They provide important insights regarding the number of calls and communication-centered patterns. Moreover, they can help you analyze your response times and assess the performance of your call center agents and teams. Based on these data-guided insights, businesses can make more intelligent business decisions. They can be related to optimizing staffing, recognizing the need to train your agents, and bringing improvements in your operations. 

7. Exclusive and Trusted Customer Support Service

VoIP Companies provide specialist and reliable support to customers. It is available 24 x 7. In case any issues occur, an expert VoIP service provider ensures knowledgeable technical advisors are available to provide help and support for troubleshooting and configuration of your phone systems. Such support helps prevent any disruptions in the communication. Moreover, it ensures your business operations continue to take place in an uninterrupted manner. 

These striking advantages offered by VoIP-driven systems may inspire and convince you to make a shift from your existing traditional phone system to a technologically advanced VoIP-based system to make your communication streamlined and efficient, and deliver better and satisfactory experiences to your customers.

Have you made the decision to transition to the VoIP system? Then the next step for you is to find a reliable and specialist VoIP phone service provider. 

With a huge number of VoIP providers out there, it may not be easy for you to find the right one for your business communication needs. 

We make things easier for you by suggesting the names of the leading, expert, and most trustworthy VoIP development service providers. 

List of Top 10 VoIP Development Companies 

1.Capanicus

One of the leading VoIP Companies, Capanicus, provides exceptional quality and reliable VoIP software systems, including Freeswitch, Asterisk, A2billing, Elastix, and MOR billing. Moreover, the company’s VoIP solutions also include  Salesforce CRM and fax integration. The company’s VoIP offerings help businesses make their remote team and customer communication efficient, streamlined, and cost-effective. 

2.RingCentral

RingCentral offers high-quality and dependable cloud-based VoIP phone service that can be easily accessed by users from any location through internet access.

3. Nextiva

This particular provider offers a comprehensive VoIP phone system equipped with modern features. The system provides outstanding call quality at a lower cost. 

4.Dialpad 

This VoIP company offers one of the top-notch phone systems for businesses with globally distributed teams and customers. The systems use the Voice over Internet Protocol technology and are equipped with advanced features and useful functionality.  

5.8x8

VoIP business phone systems from 8x8 have modern and beneficial features. These include auto-attendant and voicemail transcription. Moreover, they consist of call forwarding and analytics. They help enhance teamwork and productivity in business organizations. 

6. Zoom

Zoom offers a VoIP phone system named Zoom Phone. It is flexible and adaptable, and lets teams connect and make calls from any location. Thus, they can collaborate without needing to switch between different apps. 

7. Ooma 

The VoIP phone systems from Ooma are meant for small businesses. Equipped with great features and easy to set up, the systems allow business teams to work conveniently from anywhere. 

8. Vonage

The VoIP phone service offered by Vonage empowers teams to communicate more effectively and work more productively. Moreover, it lets them deliver the best service to their customers. 

9. Quo

Formerly OpenPhone and now Quo, this established VoIP phone system provider offers VoIP phone systems for small businesses. Integrable with various other apps, the phone systems make collaboration easier among teams through calls and texts on shared phone numbers.

10.CallHippo

Feature-rich VoIP systems from CallHippo help businesses improve their communication and bring down their communication costs. Moreover, they can be quickly scaled with the growth of business teams and their growing customer needs.

This list of leading and trustworthy VoIP companies will make it easy for you to choose the right and best-fit VoIP service for your unique business communication needs. 

By now, you are well aware of the various obvious and hidden benefits of VoIP solutions offered by professional VoIP service-providing companies. The knowledge pertaining to these benefits will inspire you to make the transition to a customized VoIP phone system to boost your remote team communication and collaboration, and make your customer interactions increasingly efficient and satisfactory. This will make your employees and customers feel valued and supported, give your business a competitive edge, and make it future-ready.

To embark on your journey for the adoption of cutting-edge VoIP systems with confidence and clarity, reach out to a trusted VoIP provider. Their consultants will offer you insightful advice to make your VoIP adoption a hassle-free, smooth, and gainful experience for you.