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5 Common Problems with the Implementation of SaaS and How to Fix It

5 Common Problems with the Implementation of SaaS and How to Fix It

HARIDHA P 139 29-Nov-2022

With time, the environment of business has altered due to the development of cloud computing. The technology has been modified in a number of ways, such as Software as a Service, or SaaS as it is more often known, to make it simpler for businesses to maintain their infrastructures affordably.

SaaS provides businesses with a number of advantages, from cost-effective business strategies to scalability. SaaS, like many technologies, is not without its share of difficulties. Businesses who intend to use SaaS frequently run into issues with its deployment. These problems will be discussed in this post, along with solutions. Let's start.

Problem of Lack of Control: 

Because effective adoption of SaaS depends so heavily on reliance on a third-party vendor, organizations lack control over how the software is implemented. This might result in service interruptions and security breaches, which would eventually cost money and time.

Solution: Whenever you depend on a third-party vendor, signing and fully comprehending a service level agreement (SLA) has to be your first priority. It makes sure that the vendor is knowledgeable and provides you with top-notch services.

Requirements for an Internet Connection

The biggest issue with SaaS installation is undoubtedly the requirement for a constant internet connection. Employees are unable to work offline thanks to it. Internet access is required for employees to use SaaS services. For teams that aren't confined to a single workspace, this disadvantage becomes very difficult. Every time an employee who is always traveling or on the go wants to use any SaaS service, they must make sure their internet connection is reliable.

Solution: Microsoft's Software plus Service (S+S) programme can be a great answer to this issue because it does away with the requirement of an internet connection in order to take use of SaaS advantages. S+S offers the advantages of both on-premise software and a SaaS solution, giving customers the best of both worlds.

Problem: Businesses frequently lack clarity around the objectives and purposes of deploying SaaS solutions. Many people would rather follow the crowd than take the effort to learn about the needs of their organizations. Confusion, misaligned expectations, and poor implementations result from such a lack of clarity regarding the goals and purpose of using SaaS solutions.

Solution: Organizations must have a clear knowledge of the responsibilities that SaaS systems will play. What types of data will be incorporated into SaaS solutions? Why is a SaaS solution necessary? What anticipations do you have for the modification? What kinds of results are you hoping for? Will the SaaS solution operate independently or be incorporated with other current software? Prior to talking about the creation and application of SaaS solutions, it is essential to clarify all of these issues and establish specific goals. You'll make huge time, effort, and financial resource savings.

Data Safety Issues with Third-Party Vendors

Problem: Companies that contact third-party providers for the first time may believe that their data is secure, which is a mistake. This presumption could result in a lack of specific data privacy documentation and no backup procedures in the event of breaches. Unexpected events can happen and cause data loss even when the vendor doesn't intend to do so.

Solution: Regardless of how well-known the third-party vendor is, you should never take for granted that your data is secure.

Particularly if sensitive data is involved, you must create thorough recovery and backup strategies as well as service level agreements (SLAs).

Loss of Freedom and Independence: 

Problem: The requirement to work with a third-party provider results in both a loss of freedom and control. Organizations must operate and organize their SaaS-related projects in accordance with the vendor. Regarding payments, update controls, internal issues, etc., it might be highly problematic. For instance, different suppliers have varying payment schedules, so if you purchase monthly packages, you must pay on time to prevent losing services.

Solution: Prior to working with a third-party vendor, organizations must take the time to conduct thorough compatibility and background checks. Implementing SaaS is a work that cannot be done by a company alone, especially SMEs. To guarantee success and prompt completion, outside assistance and knowledge are required. In order to utilize SaaS, corporate leaders must thoroughly investigate any outside vendors they desire to work with. leaders need to:

  • Examine the vendor's resume.
  • Request testimonials about the network's vendors.
  • Pay close attention to the team structure and experience of the vendor.
  • Seek advice from people in your network.
  • Consider looking at their rules, etc.


SaaS is a cloud-based solution that has tremendous advantages for businesses that use it. But it's also important to be aware of this technology's drawbacks and difficulties.

Some of the most frequent issues that organizations have with SaaS implementations are the difficulties that are highlighted in this article. You can swiftly avoid these mistakes by thoroughly understanding their solutions and looking into how to deploy SaaS with the least amount of interruption.

SaaS solutions are advantageous and can significantly change how your business runs. However, if you successfully navigate its difficulties, its advantages will stay applicable. Thus, for successful implementation, you must make some targeted efforts.

A passionate writer, blogger, language trainer, co-author of the book 'Irenic' and an enthusiastic learner. Interest includes travelling places and exploring.

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