Sports is an inherent part of all cultures around the world. The games and athleticism required may vary, but the intent has always been – show your skills and have fun. Many people are surprised to learn that casinos are also a form of gaming. In the ancient cultures, casinos were ingrained in society. The ‘Chausar’ of ancient India or the dice games of ancient Italy are all testimony to the popularity and presence of casinos for centuries. Though people frequented establishments promoting the games, trustworthiness of the owners and managers was important. Even today, when casino games have moved from traditional brick and mortar stores to online casino sites, trustworthiness and reliability of the site continue to be important.
The Exponential Growth of the Online Gaming Industry Demands Reliability
When we speak about India specifically, are you aware that the revenue of the Indian online gaming industry of India stood at INR 44 billion in 2018? According to Statista, in the fiscal year 2019, the number of online gamers in India was 300 million, and this number is going to grow to 400 million by 2022. The industry has grown by 165% from 2016 to 2018, and in terms of online game downloads, India has the highest rank in the world.
It should not come as a surprise to you that many sites are rushing in to meet the growing demands of the people.
Factors Which Make Online Gaming Sites Reliable
The growing number of sites and players puts a strain on both – casinos want to offer fair games and attract more players; while players want to play at sites they can trust. The need of the hour is to define trustworthiness and reliability from a player’s perspective.
So, while online casinos work on improving trustworthiness, how is a player to know whether the platform is reliable or a trap to be avoided? Follow the tips shared below, and you are all set to make intelligent decisions.
Check if they offer 24X7 customer service and support
One call to the customer service department can reveal a lot about the site’s authenticity. A professional online casino owner/website adheres to professionalism, and as a result, offers a 24X7 customer service. They will answer all your queries about the rules and regulations, authorization, payment method, and security. On the other hand, if it is a bogus site, the chances of you getting a response are next to none.
Further, the ambit of online casino customer care service also includes prompt help when a player encounters issues while playing the game and at the time of payment. Check if the customer care team qualifies to help you during these situations. Ideally, the representatives of a trustworthy casino should have the capability of handling your queries or concerns without putting you on hold.
Read online reviews to form an opinion
The best reviews are provided by those who have already played the games. You can check their opinions on casino review websites, social media channels, and forums run by online gambling communities etc. Some of the points that you should check while reading online casino reviews include quality of customer surface, user-interface, types of games available, conditions of withdrawal, and so on. Often, sites with disputed reputation receive a lot of flak in the form of negative reviews by users and will help form an opinion on the trustworthiness of the site.
The whys and wherefore related to software
Gaming software is the backbone of an online casino. The more advanced the software, the better it is as it indicates quality features. NetEnt, Microgaming, WMS, Betsoft, and Evolution Gaming are some of the best software providers in the gaming industry. Games developed by these companies are well-known for their innovation, superior user-interface, and cross-device compatibility. The stability of an online casino during the times of power cut, low signals, change in network etc. can also be assessed by the steadiness and adaptability of the gaming software used.
Several commissions and authorities issue licenses to certify that a site is approved to provide casino services. Without consent, an online casino owner cannot make a contract with a gaming software provider. Further, owners may not be eligible to open a bank account or feature games on their website if they have failed to obtain the license. So, what does it translate to in the context of security of players? It means that a player’s money is safe only when he or she chooses a licensed site to play online.
Why should casinos focus on building trustworthiness
Unless a prospective player is assured that he or she is in for a fair match, participation remains a far cry. Hence, the casinos must ensure they offer services that are designed to help enhance the players’ experiences!