We all know that today’s world is incomplete without the use of the Internet. It would not be wrong to say that the Internet has entirely revamped the manner in which the consumers look for data and then go ahead with the purchases. The maximum consumption of digital media is on mobiles and laptops or desktops. Both of these platforms combine a major part of digital users. 

Where once, the desktops were the major platform for consuming the digital content, the scenario is completely different now. Most of the searches are carried out on the mobile now. Either way, the primary thing these attributes is the importance of the user experience.

The organizations that wish to develop their businesses must streamline their presence on the Internet by ensuring a powerful functionality of the mobile applications and websites. Industries ranging over the domains of education, travel, food and beverages, fashion, cosmetics, healthcare, etc. must do their best to create something that offers great user interface and user experience.

The applications must be the absolute best in all terms if the businesses wish to stay and sustain in the digital market. Giving due importance to the user experience, the app development company that you choose works diligently to come up with something that your customers enjoy down to the smallest detail. Before jumping on to the importance of user experience, let’s have a look at what exactly is user experience.


The user experience primarily includes customer satisfaction and loyalty. It includes human understanding, feelings, emotions, and choices they come to after they use an application. The main objective of the web and mobile applications is to make sure that the user experiences a smooth interaction design. To make this possible, it is necessary that all the elements of the application are made keeping the end-user in mind.

The accessibility, simplicity, usability is responsible for enhancing the user experience. In order to create an efficient User experience, you must be able to carry out a great research based on the needs of the target customers.

It entails creating a system that offers a good time for the customers so that they can develop a liking towards the brand. The UX of web and mobile applications should be such that it creates customer loyalty so strong that a major affinity gets developed. Since user experience dictates the journey of the user through the web and mobile apps, this becomes a major factor in deciding the success of a business. If the businesses wish to make a big name then the user experience must be the best.

Creating a productive, user-friendly application with the best user experience design is the first priority of most application owners. This needs in-depth research and former planning so as to understand the requirements of users. Irrespective of the type of business and the needs of the customers, it is vital to create a design that works best for everyone.

Let’s have a look at some of the reasons that explain the importance of user experience in web and mobile development:


    An impeccable design offers customers with interactive content and simple to use features. This contributes to making the customers satisfied when it comes to using the services of your applications. If the design attracts the users then that will ensure that they spend more and more time on the application.

    The satisfied clients will always make it a point to recommend the applications to as many people as they meet. This will lead to an increase in the customer base, increased loyalty to the brand and the clients returning again and again to increase the ROI of the business.


    Before the process for creating an interactive application begins, the requirements of the clients must be understood well. Simply put, this means that the design of the application is created keeping in mind the preferences of the target audience.

    The application must be good enough to attract and retain customers for long. Additionally, as you continue the process of developing, the user experience will help you in understanding grouping the audience into different sections.

    This will further help in understanding what each set of the audience wants. Developing a good understanding of your audience makes it simple to prospects into loyal and long term customers while increasing the sales considerably.


    Spending in making an application with impeccable user experience ensures that the clients do not find any problem with how the applications function.

    If the application is worthy then there will be no need to upgrade it time and again which will help in saving time and money that would have been otherwise spent on developing an update.

    Furthermore, upgrading an application will also require making some investments in terms of money and time which can result in incurring potential losses at times.


    Investing money in developing an efficient application that has a great user experience design helps in giving due importance to customer satisfaction. This will further lead to happy and a satisfied client which is the most important thing required by building a brand.

    Most people like taking services of those brands that offer value in their lives in some way or another. Once they develop an affinity towards an application keeping in mind all the aspects, they will do their best in improving the application.

    In addition to increasing the credibility of your business, this also helps in forming good relationships with the clients. The end result is always the growth of the business in all important terms.


    Whether an application is successful or not will be determined by how many users like using it. This becomes evident with the kind of reviews that they leave.

    It further helps in bringing the mobile application at the top of most liked applications in the app stores. In order to get featured in the Google play store of the app store, ensure that the users have a great experience. Once this falls into place, getting listed in the app store becomes automatic while bringing in more conversions.


    The attractive applications have many users because of the high quality of user experience design these applications provide. Take for example; applications like Facebook, Instagram, Twitter attract millions of users because of the high-quality design and user experience that these applications offer.

    The contentment that the customers feel after using a good application is the reason why that stimulates their loyalty towards an application. Also, a loyal customer is more likely to popularize your brand by recommending it to multiple people.


    The web and mobile application users mostly like those applications which are easy to use and highly interactive. Some of the most successful and widely used applications like WhatsApp and Facebook have been firm on providing the masses with easy navigation and a captivating interface.

    Therefore, developing an application that can offer a good user experience is the key to ensure guaranteed success. Most of the application users prefer an application that is visually attractive and user-friendly over the one that has good functionality but an unattractive appearance.

    Notwithstanding, offering a continuous flow of information, a good interface will provide a realistic experience while using the app. An increased number of users will be interested in using your application hence increasing the natural traffic. This will contribute to increasing the conversion rates and growing the brand name.

    Thus, it is important to hire an experienced web and mobile development company that makes sure that your applications are interactive and functional.


The user experience design of your mobile application is a crucial aspect of developing and popularizing an application. In case you wish to make your application successful than creating the best possible user experience should be at the top of your list. The best way to do this is by understanding the requirements and choices of the target audience.

Only a company that is proficient in following the best practices in making your application successful and meeting the expectations of the customers must be employed. If the responsibility is in the hands of skilled professionals, there is no reason why the application will not be successful.

Not only will this contribute to maintaining customer loyalty but it will also increase the traffic that comes to the application. Thus, understand the requirements of the end-users and focus on developing an interactive and productive application.

Orion e-Solutions, popularly known as one of the best web and mobile development companies, we comprehend the importance of creating a good application with great functionality and design. Our expertise and skills allow us to create something that can have a great influence on customers and captivate them towards your brand for the better.

Last updated:10/21/2019 2:13:13 AM


To be blessed with a mind and heart for Computer Science, it has been my destiny; gaining the spirit of innovation and entrepreneurship from my exposure and experience in this field is how I derived my vision for life. Handpicked by McKinsey & Company after my B.Tech, I learnt some valuable lessons of life and trade while working as Project Manager. Being a software development project manager, my job involved managing more than just time and budget.


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