In software development, knowledge management is the systematic management of a company’s knowledge assets for creating values and meeting tactical and strategic requirements. It includes all the strategies, initiatives, processes and systems that will make a platform to sustain and enhance the storage, assessment, sharing refinement, and creation of knowledge. Every organization must define knowledge management in terms of its own business goal. Knowledge management is mainly about applying knowledge in new, previously overburdened or novel situations.
It is continues cycle comprised of three process: Knowledge creation and improvement, Knowledge distribution and circulation, Knowledge addition and application. It incorporates both storing and holding of the knowledge perspective, with respect to the intellectual assets. Knowledge management is a systematic and deliberate collaboration of an enterprise’s people, processes, technology, style and structure in order to add value through innovation and reuse.
Knowledge management can be applied through three distinct perspectives: Content, Containers and Communities which lead to a different definitions and estimations. It can be implemented for executing the knowledge component of business activities as an explicit concern of business in policy, strategies and practice at all levels of the organization. It also help us maintaining a direct link between an organization’s intellectual assets both explicit (recorded) and tactics (know –how) and positive business results.
According to cognitive science perspective, knowledge management is the transformation of knowledge in the form of understanding, practical know –how and insights that we all possess in other manifestations like technology, books, practices and traditions within organizations of all kinds and in society. In contrary, according to Technology perspective, knowledge management is the concept which dictates that the information is changed into actionable knowledge and is made available effortlessly in a usable form to the people who can leverage it accordingly on the basis of their requirements.
There are certain application of knowledge management followed in various key areas. It can helpful for globalization of business, since the organizations are more universal now days i.e. they are operating in multiple nations, multi-cultural and multi – lingual in nature.
Knowledge management can be used for leaner approaches, organizations are adopted to a lean strategy where they understand clients focus and value on key processes to continuously increase it. The ultimate goal is to provide perfect value to the client through a perfect value creation process that has zero waste.
It helps us to handle corporate amnesia. Everybody is free as a workforce, which creates issues regarding knowledge continuity for the organization and places with continuous learning demands form the knowledge worker. We no longer expect to spend our entire work life with the same organization.
The best we can use knowledge management is through technological advancements. Today’s world is equipped and connected with all kinds of websites, smart phones and other latest gadgets. Advancement in technology has not only helped in better connectivity but also changed expectations. Companies are expected to have online presence round the clock for fulfilling the needs and information as per the client.
Knowledge management empowers and serve as one of the major consequence to the challenge of trying to handle the complexity in an overloaded work environment. We can best define it as a clustered science of complexity.
“To acquire knowledge, one must study. But to acquire wisdom, one must observe. “ .