Zoom, the most used video conferencing platform, has strengthened its Phone services in six telecom circles in India and launched a new Contact Centre solution. The step is meant to improve business communication, which provides seamless and cloud-based calling and customer support tools. This expansion highlights how Zoom is interested in reinforcing its presence in the Indian thriving digital economy.

Highlights:

• Zoom Phone services now available in six Indian telecom circles.
• New Contact Centre solution launched to streamline customer support.
• Cloud-based calling aims to improve business communication efficiency.
• Expansion aligns with India’s increasing demand for digital solutions.
• Zoom reinforces its commitment to the Indian market with localized services.

The six circle Telecom expansion by Zoom will help businesses in the entire India to take benefit of the reliable and cloud-based phone services. Zoom Phone platform can be easily integrated into the current workflow and it provides such features as call routing and voicemail. The step serves the needs of those enterprises that are looking to implement scalable communication at affordable rates, which once again establishes Zoom as a major performer in the Indian digitization process.

New Zoom Contact Centre will help businesses use the power of AI to improve their relationships with customers. Such aspects as smart call routing and real-time analytics enhance efficiency. Businesses may provide integrated communication experiences by integrating Zoom Phone and Contact Centre, increasing productivity and customer satisfaction. The launch makes Zoom a one-stop-shop in the competitive CX environment in India.

New services in Zoom coincide with the Indian move to digital. As the remote work and hybrid models become the new normal, Zoom has scalable solutions that meet the changing business requirements. This growth and new product introduction is part of Zoom's strategy to capture the exploding technology market in India, with the aim of keeping businesses linked and nimble in a rapidly digitizing economy.