HIGHLIGHTS :

The new version of Microsoft Viva allows workers to upskill and train.

Workers may manage their shifts with the Reflexis Shift Connector.

Microsoft Teams will now send notifications when devices are lost.

WHY IN NEWS

Microsoft Teams is getting five new features aimed at helping frontline employees cope with stress. Walkie Talkie app, organising virtual appointments, Microsoft Viva, Reflexis Shifts Connector, and audio notice for missing device are among the new features. For the Walkie Talkie app in Microsoft Teams, Microsoft has collaborated with Zebra mobile devices, but it will also be accessible for other cellphones. 'Easy for a company's whole team to keep up to speed on necessary and recommended training,' according to the Microsoft Viva learning app. Microsoft said in a blog post that Microsoft Teams will now include five new capabilities to assist frontline employees cope with stress. According to the latest Work Trend Index from the American IT giant, 88 percent of frontline workers are 'excited about career chances created by technology.'

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The Walkie Talkie app is the first of the five new technologies. Zebra's new app will be accessible on a variety of mobile devices. The push-to-talk (PTT) button on Zebra mobile devices uses Microsoft Teams' digital Walkie Talkie capabilities to empower frontline employees with clear, quick, and secure communication. The Walkie Talkie app, on the other hand, will be accessible on Android and iOS smartphones as well as Zebra mobile devices.

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The second feature offered by Microsoft is the ability to manage virtual appointments. Workers will be able to 'manage and seek approvals in their business using Power Apps component framework (PCF) controls' with this capability. This functionality will give frontline staff a full view of virtual appointments as well as real-time information on wait times and queueing. The third upgrade is to the Microsoft Viva app, which allows employees to find, access, share, and monitor learning content from Microsoft Teams. The Viva learning app has announced new collaborations with EdCast and OpenSesame, which will provide employees access to a wealth of information to help them upskill and train.

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The fourth new feature for Microsoft Teams is Reflexis Shift Connector, which connects to Reflexis Workforce Scheduler (RWS) to create a 'seamless, real-time sync for seeing, assigning, and managing shift requests.' RWS is stated to help with worker autonomy, optimise scheduling, and offer frontline employees with access to their schedules when used in conjunction with Microsoft Teams.

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