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HP Officejet Pro 8710 troubleshooting

123hpcom oj4650748 03-Jul-2019
Driver setup is the most important step in printer installation which can sometimes be troublesome. Make use of the following guidelines to overcome the problem. Visit HP OfficeJet Pro 8710 Troubleshooting for more information.

HP Officejet Pro 8710 troubleshooting

Restart all devices
  • The most common method used during troubleshooting of any issue is to restart the concerned devices.
  • Restart the mac device, printer, and the router if it is a wireless connection
  • To do this, disconnect the power cable from each of the devices
  • In case of the Mac, close all applications that are open before restarting the device
  • Wait for a few minutes before plugging in the power cord in all the three devices
  • Uninstall the existing HP software and reinstall it on the computer
  • If the issue is not resolved, go to the next step
Check the status of the network and other connections
  • Ensure that the network is working correctly
  • To check this, connect another device to the same network
  • If you are unable to connect, then contact your Internet Service Provider
  • Make sure that the printer is not connected to a public network or other mobile hotspots
  • Access the printer’s settings and ensure that the WIRELESS SETTINGS is enabled and the corresponding INDICATION light is either blinking or stable
  • Also, verify the status of the connection on your Mac device
  • In the taskbar, select the WIRELESS icon and make sure that the device is connected to the same network as the printer
  • Place the Mac device and the printer closer to the router
  • If there are any Virtual Private Networks connected to the device, make sure you disconnect them
  • If the issue is not resolved, go to the next step
For other troubleshooting queries, visit us on 123.hp.com/oj4650 or simply call us at our toll-free number  +1-888-597-9290 


Updated 03-Jul-2019
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