---
title: "HP Officejet Pro 8710 troubleshooting"  
description: "123.hp.com oj4650 is one of the top and trending HP Printers which allow the user to print documents from tablets and mobile phones. With a strong int"  
author: "123hpcom oj4650"  
published: 2019-07-03  
updated: 2019-07-03  
canonical: https://www.mindstick.com/blog/74056/hp-officejet-pro-8710-troubleshooting  
category: "business"  
tags: ["technology", "computer"]  
reading_time: 2 minutes  

---

# HP Officejet Pro 8710 troubleshooting

Driver setup is the most important step in printer [installation](https://www.mindstick.com/articles/711/php-installation-on-windows) which can sometimes be troublesome. Make use of the following guidelines to overcome the problem. Visit **HP OfficeJet Pro 8710 [Troubleshooting](https://www.mindstick.com/articles/1617/desktop-troubleshooting)** for more information. \
![HP Officejet Pro 8710 troubleshooting](https://www.mindstick.com/blogs/10dcb234-93b9-4da2-bb5d-29b0b57e941e/images/438e0162-1bd7-4fa6-80f3-3fe8f942238d.jpeg) **\** **\** **Restart all devices**

- The most common method used during troubleshooting of any issue is to restart the concerned devices.
- Restart the mac device, printer, and the router if it is a [wireless connection](https://answers.mindstick.com/qa/108710/what-to-do-if-your-printer-is-not-responding-to-wireless-connection)
- To do this, disconnect the power cable from each of the devices
- In case of the Mac, close all [applications](https://www.mindstick.com/articles/12847/how-to-choose-the-right-ethernet-cable-for-industrial-applications) that are open before restarting the device
- Wait for a few minutes before plugging in the power cord in all the three devices
- Uninstall the existing HP software and reinstall it on the computer
- If the issue is not resolved, go to the next step

**Check the status of the network and other [connections](https://yourviews.mindstick.com/view/87707/baba-siddique-murder-news-his-connections-with-underworld)**

- Ensure that the network is working correctly
- To check this, connect another device to the same network
- [If you are unable](https://www.mindstick.com/forum/160835/what-to-do-if-you-are-unable-to-log-in-at-mindstick-training-portal) to connect, then contact your [Internet Service](https://www.mindstick.com/blog/12030/netgear-extender-internet-service-phone-number) Provider
- Make sure that the printer is not connected to a [public network](https://answers.mindstick.com/qa/94988/how-do-i-change-the-public-network-to-work-in-windows-10) or other mobile hotspots
- Access the printer’s settings and ensure that the WIRELESS SETTINGS is enabled and the corresponding INDICATION light is either blinking or stable
- Also, verify the status of the connection on your Mac device
- In the taskbar, select the WIRELESS icon and make sure that the device is connected to the same network as the printer
- Place the Mac device and the printer closer to the router
- If there are any Virtual Private Networks connected to the device, make sure you disconnect them
- If the issue is not resolved, go to the next step

For other troubleshooting queries, visit us on **123.hp.com/oj4650** or simply call us at our toll-free number **+1-888-597-9290** \

---

Original Source: https://www.mindstick.com/blog/74056/hp-officejet-pro-8710-troubleshooting

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