An eCommerce business is no less than a small child. The keen interest and supervision on all your interactions with your business determine your success and roadmap. From managing store inventory, product orders to customer relationship management all of them are important business aspects. While there are a plethora of modern applications available to handle tedious operations like inventory management, shipments, returns, and so on, a customer portal plays a vital role behind managing your customer interactions.
Customer Portals enable streamlined communication between clients and employees. Based on the purpose of your business, you can leverage the functionality of portals to improve the day to day interaction cycle between you and your customers. If you are using the most powerful & renowned CMS WordPress to run your website operations, then let's explore the ways a WordPress Client Portal helps your business grow.
We have explained some of the most common real-world use cases a business can harness the client portals:
Easy Paperwork: When there is a business, there is a lot of paperwork involved. The only condition is that it should be in sync and available to the client and the employees simultaneously. With the help of a portal, your customers can easily upload their files into a structured file system which is accessible to everyone.
Knowledge Base: An exhaustive Knowledgebase is the best way to make sure your customers are up-to-date with your business offerings and are getting the help whenever required. It helps you eliminate the office visits of your customers. They can easily find the answers to their questions. This way you can be there for your customers 24x7 without actually being there.
Project Collaboration: If you own a type of business which requires constant feedbacks and communications with the client, a client portal can be helpful because it enhances the way your business interacts with the customers. It enables easy transportation of files between you and your customers. Especially if the majority of your staff works remotely.
Other ways a WordPress Customer Portal Helps Businesses:
One of the major benefits of WordPress Customer Portal is that it makes communication for customers simple and effortless. Whether they have any concerns regarding the services, or they want to suggest something, they can easily raise tickets by logging into the customer portal. The admin can process these requests at earliest and resolve the client queries.
It offers an optimized customer experience along with the following benefits:
- Enhances customer relationships.
- Helps you Identify the potential prospects and customers
- Render a detailed analysis of your customers
- Helps you identify a new potential customer base
- Increases the Return on Investment ratio
- Lowers the customer service costs related to hardware, software and human interface.
Available for All Industry Types:
When it comes to portals, they are not limited to any type of industry. A client portal can help your business to grow rapidly and consistently in the ever-growing global market. Because with the streamlined customer portal you can make your business operations more professional and leverage the enhanced relationships with clients.
While your CRM contains all the interactions between customers, suppliers, partners, prospects, and all other contact types, the WordPress customer Portal allows you to provide quick but limited access of your CRM to all the stakeholders with a single step login. The client portal also helps your customers to track the current process of their tickets, requests and check its updated statuses.
It can be a bit tricky to find an ideal partner who provides an integral WordPress Customer Portal with your CRM. It remains a bit challenging to find a solution which works with your CRM like Salesforce, SuiteCRM, Dynamics CRM and more. But once you figure out the right partner, your business will swiftly progress!