After the nationwide outage that took place last week, Canadian internet and mobile giant Rogers says that it would grant credits to millions of its customers.

HIGHLIGHTS
Rogers granted credits to millions of its customers for 15-hour outage last week
Regulators demands the company to explain “why” and “how” the interruption occurred
Transportation, banking, and emergency services got impacted by the outage

According to the company’s statement the customers can receive “the equivalent of 5 days service.”

The 15 hours outage had impacted the transportation, banking, and emergency services. Due to such an impact on different sectors the regulators have demanded the company to give a brief explanation about “why” and “how” such an interruption occurred.

Canada’s one of the leading telecommunication providers, Rogers has more than eleven million customers.

The company mentioned that it had “listened to our customers from the whole country who had specified us about how serious the repercussions of the outage were for them.” After understanding the situation the company had tweeted that it declares that the users will be receiving five days’ worth subscription credits rather than two days which was initially promised.

According to one of the tweets on Monday by Francois-Philippe Champagne, Canada’s Minister of Industry stated that “It is completely unacceptable that a lot of Canadians have recently endured a nationwide interruption of communication services.”

“To urge that they should take immediate action to extend the resilience and stability of our networks,” he mentioned that he had convened this message to the executives of the major telecommunication companies.

The Canadian Radio-television and Telecommunications Commission, the organization which is in charge of policing the market had expressed that it had been trying to find “a full account from Rogers on “why” and “how” this happened, in addition as what steps Rogers is about to take in order to prevent further disruptions.”

During the blackout, there was disturbance in some bank machines as they were inoperable, whereas several emergency services phone numbers were experiencing certain issues with receiving calls. Hospitals have also requested that on-call employees should report to work till the matter was completely fixed.

People had rushed to different coffee outlets and libraries with operating Wi-Fi throughout the outage.

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