My laptop occasionally loses its Wi-Fi connection during video calls, while my phone seems to stay connected. I want to use Grok to help narrow down the problem, but I don’t want a checklist that has me changing DNS, channel width, power settings, and drivers all in one pass.

What should I include in the prompt so it proposes one useful test at a time, explains what the result would tell us, and waits for that result?

I can provide the laptop OS, wireless adapter model, router model, approximate distance, and whether the connection icon changes during a dropout. I can also test Ethernet, although that would mean moving the laptop.

Would Wi-Fi diagnostic logs be a useful starting point, or should I first distinguish a wireless disconnection from an internet outage or a video-call application issue?

I’d like a reversible troubleshooting plan with a baseline and a clear stopping point—not a series of tweaks that makes the original fault impossible to reproduce. What evidence would you collect before asking Grok for the next step?