Define a user journey of an online shopper

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Khushi Singh · Answer

The sequencing of activities which online customers perform from initial product discovery through buying and beyond defines a
user journey as an online shopper. It typically follows these stages:
The discovery of a product occurs through advertisement platforms as well as social media exposure, online search platforms, or interpersonal item recommendations.After becoming aware of the product the user starts visiting the website to view products then performs price comparisons and reviews product specifications.The shopper chooses products for their cart before using discounts to complete checkout.Payment finishes the transaction after which the shopper receives an order confirmation.The customer follows the order delivery through tracking until receiving the item and gives it a review which might lead to future purchases.

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Define a user journey of an online shopper

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