There are innumerable Live Chat Support Service Providers in the market, so choosing the best that suits your online business might be overwhelming so In this article, I am going to tell you how you can choose the best Live chat support for your company.

How to choose the Best Live Chat Support Service Provider

Ask the following questions against your live chat support company. If the answer to all the questions is Yes!, then you should go with this live chat support service.

#1 Does it have both Voice chat and Video Chat Option?

One of the qualities that give live chat benefits over all the other software is the video and voice chat option.

Now customers can talk with your employees and can also see them through video chat. It provides your online business a trustworthy presentation into your customer's brain as it engages the customer personally.

Voice calls intensify chat sessions, without acquiring extra charges. The video calling feature works in a related way. No extra software installation surely works straight from any device.

#2 Does it Provides the Total Solution?

Live chat answers meet customer's demand. But presently, technology has facilitated live support to give a perfect solution.

Live Chat with desktop software specialties enables agents to involve customers in text messages without opening the website all the time.

Linking this with screen sharing adds more value. Many clients find themselves confused by the new technology, bequeathing them grappling to make a purchase.

With screen sharing, agents can present the care needed while together illustrating the method. Tentatively sharing the observer’s screen, live agents can use visible cues by shifting the mouse cursor to the appropriate places.

aThe co-browsing feature also serves agents to provide more adequate support, building a simple picture of the screen and allowing important files to be given when needed.

#3 Integration and Mobile Responsiveness

According to Statista, "52.2 percent of all website traffic worldwide was generated through mobile phones" which means half of the world's customers visit your website through mobile.

This simply means that your live chat support service should integrate with your mobile apps properly.

And, should be mobile responsive. The user should be able to talk to your agents on their mobile phones also. If this will not happen, then you will miss half of your sales.

#4 Do your Live Chat Support Increase the Time of Settling All The Problems Instantly

The most important feature required in a necessary live chat software system is instant problem-solving functions it provides to its users.

The live chat software support provides easy access to its numerous customers by allowing them to opt to chat instantly with no barrier.

Customers don't want to waste time looking at contact details of the organization and finding an email address to reach the organization.

#5 Do Your Live Chat Support Service has Add On?

Additional care and help play an important part in giving the most reliable customer satisfaction and making their experience even. Also, it helps an agent's job while maintaining. So, it will make your agent happy also.