FAQ bots Service
to Help Businesses by Microsoft!!!
If you own a business website, there will be definitely visitors on your
website having queries and questions in their mind. The thing they need to ask
from the admin or the other users. The one way of answering them is to reply
them individually, but that will be a tedious task. Instead, you can integrate
a chat bot into your website, and it will solve their query and the most
frequently asked questions of the users.
To make this easier, the expert organizations always try to design and
deliver some products.
Microsoft has launched a brand new service that will allow businesses to
create FAQ bots for customers. These bots can then be used to answer all the
questions a customer may have on his mind, from inside the Bing search result
So here is how it works: You open the Bing Business Bot service and it
asks you a bunch of questions about your business. You answer them, including
questions like parking location, provisions made for the differently abled and
so on. Once you do, the bot will now be able to answer questions put to it
regarding your business by using a combination of data from Bing Places
business listing data, and the answers you have just submitted.
In case the bot gets asked a question that takes it for a loop, it will
forward that question to the business owner and remember the answer for future
reference. So basically, the bot’s knowledge and its ability to answer
questions about your business will only keep increasing with time.
For reasons of its own, Microsoft has made the service available only to
restaurants. However, the company has promised to expand its reach to other
businesses as well.
For businesses, this will mean an easy and surefire way to enhance their
online presence with the least complications. Every time someone searches for
your business, he or she will be brought face to face (in a manner of speaking)
with your bot and this will increase your brand presence. For Microsoft, this
will mean a significant increase in the number of people using its bot
Also Read: Microsoft India: Lesson for Startups about Diversity and Inclusion at Work