--- title: "Apple Support on X, what the company allows users to do and does not presently" description: "Apple has stopped providing human technical assistance via direct messages on X, formerly Twitter." author: "Saumya Mishra" published: 2023-10-03 updated: 2023-10-04 canonical: https://www.mindstick.com/news/3379/apple-support-on-x-what-the-company-allows-users-to-do-and-does-not-presently category: "technology" tags: ["apple", "google"] reading_time: 2 minutes --- # Apple Support on X, what the company allows users to do and does not presently Apple has stopped providing human [technical assistance](https://answers.mindstick.com/qa/32811/what-are-my-obligations-as-an-employer-under-title-i-of-the-americans-with-disabilities-act-and-where-can-i-get-technical-assistance) via [direct messages](https://answers.mindstick.com/qa/32145/should-i-use-automated-direct-messages-on-twitter) on X, formerly Twitter. [Customers](https://www.mindstick.com/articles/13008/how-does-a-customer-portal-enhance-the-experience-of-customers) who send a direct message to the @AppleSupport account on X receive an automated reply with links to Apple's website and the Apple Support app for [iPhone and iPad](https://answers.mindstick.com/qa/50332/how-to-back-up-your-iphone-and-ipad). The account also appears to have stopped offering human replies to posts tagging the @AppleSupport account. Apple has also changed the description of Apple Support on X, removing the previous statement that it was "available every day to answer [your questions](https://yourviews.mindstick.com/view/82151/new-coronavirus-strain-all-answers-to-your-questions)." Apple has transitioned from human support on Twitter since 2016, following the controversial [acquisition](https://www.mindstick.com/news/2246/following-elon-musk-s-acquisition-gm-suspends-its-twitter-advertising) of the platform by [Elon Musk](https://yourviews.mindstick.com/view/85512/elon-musk-mark-zuckerberg-two-business-tycoon-of-similar-age), but it remains unclear if this change was influenced by the acquisition. ## Gadget Now's conversation with Apple Support Apple Support was contacted about an iPhone 15 device issue, and they provided a link to find the best support option for the user at http://apple.co/3MrD4Hc. ## When we responded saying 'Hi' "Thanks for contacting us. We can help, but to provide the best support, we’d like to continue in another support channel. Follow this link, and we’ll find you the best support option: http://apple.co/3MrD4Hc," came the answer. "You can [troubleshoot](https://www.mindstick.com/articles/1617/desktop-troubleshooting) an issue, [manage your](https://www.mindstick.com/articles/12870/10-easy-ways-to-manage-your-business-email-inbox) subscriptions, and more with the Apple Support app for iPhone and iPad: http://apple.co/AppleSupportApp," it further added. --- Original Source: https://www.mindstick.com/news/3379/apple-support-on-x-what-the-company-allows-users-to-do-and-does-not-presently Copyright © MindStick Software Pvt. Ltd. This Markdown version is provided for developers, AI systems, and offline reading.