--- title: "SFDC: Enable Social Collaboration" description: "Hi Everyone, here we learn how to enable chatter feeds and use them for notifications in salesforce" author: "Anonymous User" published: 2015-03-12 updated: 2019-09-07 canonical: https://www.mindstick.com/articles/1652/sfdc-enable-social-collaboration category: "sales force" tags: ["cloud computing", "cloud", "cloud development", "sfdc", "dev-401"] reading_time: 4 minutes --- # SFDC: Enable Social Collaboration ## SFDC: Enable Social Collaboration Users can follow merchandise records and collaborate on them using **Chatter**. When you are following a record, the [platform](https://www.mindstick.com/articles/13080/wikipedia-the-most-powerful-advertising-platform-of-the-digital-age) automatically pushes notifications about updates to you. The feed for the record becomes a running log where users can collaborate on the data record by **posting comments, files, links**, and more. **Scenario:** If we look at the default Invoice page layout in the [Warehouse](https://www.mindstick.com/blog/124804/essential-equipment-for-every-warehouse) app, social collaboration isn't available. Why not? **Solution:** When you created the Warehouse app, the app wizard automatically enabled feed tracking on the original object—in this case, Merchandise. However, for new [custom objects](https://www.mindstick.com/forum/23332/sort-arraylist-of-custom-objects-by-property), the platform doesn’t enable feed tracking by default. But it's easy to enable this [functionality](https://www.mindstick.com/blog/136/using-watermark-functionality-in-textbox-by-jquery) yourself in just a minute or two. Once you’ve enabled feed tracking, you can also receive **notifications** on your [mobile device](https://www.mindstick.com/articles/12967/portable-reporting-systems-and-mobile-device-management), so that you’ll know when someone comments on your post or otherwise interacts with you. Here we also enable **push notifications**, which will send alerts to your mobile device, even when you’re not using the Salesforce1 downloadable app. ## Compare the Page Layouts for Merchandise and Invoice tab Take a look at how Merchandise already has a feed. 1. Click the **Merchandise tab**. 2. Click into any piece of merchandise and review the Merchandise page layout. Notice the top half of the page is [dedicated](https://answers.mindstick.com/blog/280/top-10-dedicated-smtp-server-services-for-protecting-sender-reputation) to **social collaboration**. You can **follow** a piece of merchandise, **attach files**, and **post [useful links](https://answers.mindstick.com/qa/36265/how-do-i-start-gardening-in-the-small-terrace-area-of-my-house-what-are-some-tips-and-useful-links)**. You want that functionality for invoices too. ![SFDC: Enable Social Collaboration](https://www.mindstick.com/mindstickarticle/64661208-94e2-4caa-96d6-30a4e49b0710/images/d3a9d923-c536-4bcf-a4c3-bf44cf4b51f3.png) ## ## Enable Collaboration on Invoices To enabled feed tracking: 1. From **Setup**, enter **feed** in the **Quick Find box.** 2. Click **Feed Tracking**. ![SFDC: Enable Social Collaboration](https://www.mindstick.com/mindstickarticle/64661208-94e2-4caa-96d6-30a4e49b0710/images/2bf22bc2-9834-4c38-af42-a060f6492937.png) 3. Notice **two fields** are being tracked for Merchandise. Take a look at your Invoice object, and notice no fields are being tracked. 4. To enable feed tracking for Invoice, click **Invoice,** select **Enable Feed Tracking**, select **Status,** and click **Save**. ![SFDC: Enable Social Collaboration](https://www.mindstick.com/mindstickarticle/64661208-94e2-4caa-96d6-30a4e49b0710/images/fdd99d96-591c-4baa-b1f0-2056a87f78a5.png) ## ## Try Out the App Now that you've finished modifying the **Invoice page layout**, have a look around. 1. Click the **Invoices tab**, click into the detail page for an Invoice, and notice that the **Chatter feed** for an Invoice is now available. 2. You can collaborate on this invoice by clicking **Follow**. Now if you update an invoice (to change it from Closed to Open for example), anything that happens to the invoice status will automatically appear in your Chatter feed, and the feed of anyone else who follows this invoice. ![SFDC: Enable Social Collaboration](https://www.mindstick.com/mindstickarticle/64661208-94e2-4caa-96d6-30a4e49b0710/images/d5abc161-4442-4ccd-8bae-760c253a0175.png) From the app menu in the upper right, select **Salesforce Chatter** to see a feed-centric view of data in [your organization](https://www.mindstick.com/blog/11771/10-unique-ways-of-welcoming-new-employees-to-your-organization). The Chatter app lets you securely collaborate with other users in your organization—kind of like a private, secure [Facebook](https://yourviews.mindstick.com/view/81069/meaning-of-facebook-and-jio-deal) just for you and your coworkers ![SFDC: Enable Social Collaboration](https://www.mindstick.com/mindstickarticle/64661208-94e2-4caa-96d6-30a4e49b0710/images/660cdeb5-3973-42db-900f-b6758901d0b4.png) ## Enable Notifications for Mobile Once you’ve enabled a feed, you will see those updates in Chatter, but you can also receive updates on your mobile device, even when your app isn’t running! To receive these updates, you need to enable **notifications**. 1. From **Setup,** click **Salesforce1 Setup > Notification Options**. 2. Select the notifications you want your Salesforce1 users to receive. 3. If you’re authorized to do so for your company, select **include full content in push notifications** 4. Click **Save**. If you checked the box to include full content in push notifications, a pop-up appears displaying terms and conditions. Click **OK** or Cancel. By enabling this option, you’re agreeing to the terms and conditions on behalf of your company. For details, see Salesforce1 Notifications Overview in the Salesforce help. Now when someone mentions you in a post or comments on a post you created, you’ll get a notification on your device, even when your Salesforce1 downloadable app isn’t running! You can’t see any notifications yet, because you need to create another user to make some updates. ***This document is referred from* [*salesforce help tutorials*](http://www.salesforce.com/us/developer/docs/workbook/index.htm) --- Original Source: https://www.mindstick.com/articles/1652/sfdc-enable-social-collaboration Copyright © MindStick Software Pvt. Ltd. This Markdown version is provided for developers, AI systems, and offline reading.