In the age where customer care support is capable of making or breaking a business, companies are increasingly investing in new ways to make their websites user-friendly. As people are doing their work regardless of official work hours and across time zones, brands sought to be available for them regardless of 9 am to 5 pm time-span. This full-time availability of customer service is being practiced via live chat agents.
The option of upgrading the live chat option on one’s website is not lengthy or tough. A number of lead generation companies are providing chat outsource option that takes less than 24 hours to be installed on a webpage. They have highly advanced and well-crafted software that mixes with the design of a website and doesn’t look like a different feature which is operated by a different company. According to many consumer behavior and feedback researches, majority of customers prefer the mode of live chat.
An attractive feature of live chat is that it allows people to multitask. Someone could ask a query and wait for the company representative to reply back in a few minutes without feeling annoyed as they will be able to browse other things on their phone or computer. They don’t get this option in other modes of customer service like calls where a hold of more than 2 minutes becomes very annoying.
If you want to know more about these services, you can visit the website: https://leadabode.com/