Your success comes down to one thing really – the quality of your products or services, and if you capitalize here, there’s no reason why your clientele would ever have to stop being loyal to you and go to another brand. We’re all familiar with outsourcing and its power for growth hacking, but perhaps that power can be enhanced. To remain ahead of your competition, you need to be in continuous search for tools which will enable you exactly that, which is why it’s necessary to consider Information Technology Infrastructure Library (ITIL).
A Solid Structure
ITIL, which is short for Information Technology Infrastructure Library, provides its users with a very clever system which contains the finest practices and methodologies. It’s an operating standard for IT businesses which offers a system that can regulate all activities happening in a complex business that supplies the market with various services. When implemented, ITIL can regulate IT operations of companies working together and create a solid structure for their cooperation.
Specifically for telecom, you can build a solid structure by using ITIL for Provider-Sub provider relationships and outsourcing. A base of systems like this can enable businesses to spread up and develop efficiently.
A Strong Connection
A learning curve and an adaptation process are necessary when ITIL is implemented into a business, and although it may seem like it slows you down at first, you’ll be able to see its benefits quickly. Some of the benefits are significant improvement of overall productivity which will directly increase the amount of incoming work and, of course, incomes accordingly.
Project managers in different companies can communicate via its systems and thus be able to distribute clear tasks to different departments within their business. Telecom is the strength behind communications because it’s a well-known medium with a wide network all over the globe, and using it as a main channel will simplify your inner and outer communications.
Although a management team is responsible for regulating work within a company and they are responsible for its outcome, they too use project management tools to function. Because management software can only do so much, ITIL would become a safety net for two different businesses that are partnering up. It can help with upgrading the service management and taking it to an enviable level of client satisfaction in the telecom world.
The biggest problem with outsourcing is a lack of transparent communication, and many factors are contributing to this – different time zones and cultural differences are the most important ones. A system like this provides the means for clear communication between parties, which contributes to increasing the quality of their results and the efficiency when it comes to time and staying within the deadline. It helps by providing a communication channel that’s simple to use and which provides a transparent overview of projects. Naturally, a lot depends on finding a reliable business when outsourcing, but transparent communication plays a very important role here.
Possibilities for Expansion
We already mentioned how a set of these practices and methodologies provides a solid structure for the functioning of two businesses that are distant, geographically speaking. However, another great benefit comes with the appliance of ITIL, and that’s room for expansion. When implemented, this set of systems establishes routines and frames the procedures necessary for completing tasks and thus, it takes off a load of work from the whole business, leaving room for employees in different departments to refocus and invest their time and creativity towards growth.
With these benefits, ITIL is obviously a tool which can make the workflow of a business a lot smoother if used properly. Although there are changes that need to be introduced to the way you do business, and your employees will need some getting used to, it’s definitely worth your while.