The Telecom Regulatory Authority of India (TRAI) has
launched three apps to help customers track their call and data quality. It has
also launched a portal and revamped its website, making it easier for customers
to access information.
The three apps which are- TRAI MyCall App, MySpeed app,
and Do-not-disturb 2.0 that can collect
feedback in real time from over 1 billion mobile users and send them to service
providers so that they can improve their quality of service.
According to TRAI chairman RS Sharma,
We think crowdsourcing is the best way to get customer
feedback, better and cost effective than surveys or other studies, and we’ve
tried to leverage this technology tool in the past for bringing out the true
picture of the impact of the services. We’re trying to improve the collection
methodology where TRAI will pick up the data charges for providing the feedback
to the regulator.
The MyCall Android
App will allow users to rate the quality of their phone call in real time
on a scale from one star to five stars. The app will also have a few questions
regarding whether the users were outside, or inside and whether they were
The app allows
users to choose how frequently they want to be asked feedback and are also
given the option of saying a call was dropped. Additionally, users will also be
able to give additional details such as background noise or an audio delay. All
data is collected anonymously.
The MySpeed app,
which already has over 1.5 million downloads, allows users to measure their 3G
and 4G speeds and will come with automated testing of data speeds which will
also happen anonymously and free of charge.
Now we can make statistically valid sampling, to give a
better more accurate report. The crowd sourced data so collected can be viewed
in aggregated form on the interactive map based portal
The Do-not-disturb app has been revamped to include a few
updates. The app comes with a spam detector for SMS and will mark the messages
as spam but will wait for users to take action. The app will identify senders
and send them warnings against sending more messages. The app has also included
a feature where in users will be able to see updates on the complaints they
also launched a portal on which
service providers such as cable operators, DTH operators and multi-system
operators must register. This portal will allow information to be broken down
and sent to operators and put all information gathered from the operators in
one place for users to access with ease.
The new and improved TRAI
website now gives away free online subscriptions, online submission of
responses to consultation papers, as well as online registration of open house